Shipping policy
Shipping Policy
Last updated: 24 August 2026
At SEOUL SKIN, we aim to process and deliver orders as efficiently as possible.
1. Order processing
Orders are generally processed within 1-2 business days, subject to product availability, payment verification and operational requirements.
During product launches, promotions, public holidays or periods of high demand, processing may take longer.
2. Shipping times
Estimated delivery timeframes will be displayed at checkout or otherwise communicated to you.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Once an order has been dispatched, delivery is handled by the relevant carrier.
3. Tracking
Where tracking is available, tracking details will be provided to the email address supplied at checkout.
Tracking updates are controlled by the carrier and may take time to appear or update.
4. Incorrect addresses
Please ensure your delivery information is correct before placing your order.
If you notice an error, contact us immediately at seoulskinbusiness@gmail.com
We cannot guarantee that address changes can be made after an order has entered fulfilment or been dispatched.
5. Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
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Carrier delays
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Customs or border processing
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Weather events
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Public holidays
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High-volume periods
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Incorrect or incomplete delivery information
If there is a significant issue with your delivery, please contact us and we will assist where reasonably possible.
6. Lost or damaged parcels
If your parcel is lost or arrives damaged, contact the courier with your tracking details
Also contact us at seoulskinbusiness@gmail.com, we will also help investigate the issue. Please note once handed to the courier it is in their hands and we are not liable for lost or damaged parcels.
7. International shipping
International customers may be responsible for customs duties, taxes or other import charges unless stated otherwise at checkout.
We recommend checking local import requirements before placing an international order.
8. Contact
For shipping assistance, contact: