Refund policy
Last updated: 24 August 2026
At SEOUL SKIN, we want you to feel confident when shopping with us.
This policy explains our approach to returns, refunds and replacements. Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.
1. Change of mind
Due to the nature of skincare and personal-care products, we generally do not accept returns or offer refunds for change-of-mind purchases once an order has been dispatched.
2. Damaged, faulty or incorrect items
If your order arrives damaged, faulty, materially different from what you ordered, or you believe there is an issue with your product, please contact us as soon as reasonably possible at seoulskinbusiness@gmail.com.
Please include:
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Your order number
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A detailed description of the issue
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Clear photographs or videos where relevant
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Any additional information reasonably requested by our team
Submitting a refund, replacement or return request does not guarantee that a refund, replacement or other remedy will be provided.
All claims must be reviewed and investigated before an outcome is determined. We may request further information, photographs, videos, return of the product, or other evidence reasonably required to assess the claim.
Where an investigation confirms that a product is faulty, damaged, incorrect, or otherwise does not comply with applicable consumer guarantees, we will provide an appropriate remedy as required by applicable law.
3. Allergic reactions and skin sensitivity
Individual skin types and reactions can vary significantly. Customers are responsible for reviewing the full ingredient list before purchasing and determining whether the product is suitable for their individual skin and circumstances.
We recommend performing a patch test before full use, particularly for customers with sensitive skin, known allergies or previous reactions to skincare ingredients.
If you experience irritation, discomfort or an unexpected reaction, discontinue use immediately and seek appropriate professional advice where necessary.
SEOUL SKIN cannot guarantee that its products will be suitable for every individual or that an individual will not experience irritation, sensitivity or an allergic reaction.
Claims relating to allergic reactions, irritation or skin sensitivity will be assessed individually and may require supporting information as part of our investigation. A reported reaction does not automatically entitle a customer to a refund, replacement or compensation. Any outcome will depend on the circumstances of the claim and any rights available under applicable law.
4. Return process
Please do not return any products without contacting us first.
If we require a product to be returned as part of an investigation, we will provide instructions.
Return requests are not automatically approved. All requests are assessed on a case-by-case basis.
Unless otherwise required by applicable law or agreed by us, customers may be responsible for return shipping costs.
5. Refund processing
Refunds are not guaranteed and will only be issued where we determine that a refund is appropriate or where required under applicable law.
Where a refund is approved, it will generally be issued to the original payment method where possible.
Processing times may vary depending on your financial institution or payment provider.
6. Gifts, promotions and bundles
If a refund or return affects eligibility for a promotional offer, gift or bundle discount, we may adjust the refund amount to reflect the value of items retained, where permitted by applicable law.
7. Contact
For assistance with a return, damaged product or other order issue, contact:
Please include your order number and a clear description of the issue.