Privacy policy

Last updated: 24 August 2026

SEOUL SKIN ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or make a purchase from our website, interact with us, or otherwise use our services.

1. The information we collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and transaction information

  • Information you provide when contacting customer support

  • Marketing preferences

  • Device, browser and website usage information

  • IP address and other technical information collected through cookies or similar technologies

Payment information is generally processed by our third-party payment providers. We do not intentionally store complete payment card details unless expressly stated at the time of collection.

2. How we collect information

We may collect personal information directly from you when you:

  • Place an order

  • Create an account

  • Subscribe to marketing communications

  • Contact us

  • Enter a competition, promotion or survey

  • Interact with our website or social media channels

We may also collect certain technical and usage information automatically through cookies, analytics tools and similar technologies.

3. How we use your information

We may use personal information to:

  • Process and fulfil orders

  • Deliver products and provide customer support

  • Communicate with you about your order or account

  • Improve our products, website and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

  • Send marketing communications where permitted by law or where you have consented

  • Manage promotions, competitions and other customer activities

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email or contacting us.

4. Who we may share information with

We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including:

  • Payment providers

  • Shipping and fulfilment partners

  • Ecommerce and website providers

  • Email and marketing platforms

  • Analytics providers

  • IT, security and cloud-storage providers

  • Professional advisers

  • Government authorities or other parties where required or permitted by law

We do not sell personal information as a standalone product.

5. Overseas disclosure

SEOUL SKIN may use service providers, technology platforms, manufacturers, fulfilment partners or other business partners located outside the country where you live.

As a result, personal information may be stored, processed or accessed in countries outside your country of residence. These locations may include Australia, the United Arab Emirates, South Korea, the United States and other countries where our service providers operate.

6. Cookies and analytics

We use cookies and similar technologies to help our website function, understand website usage, improve performance and, where applicable, assist with advertising and marketing.

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security.

8. Accessing or correcting your information

You may request access to, or correction of, personal information we hold about you by contacting us at:

[CONTACT EMAIL]

We may need to verify your identity before processing your request.

9. Complaints

If you have a privacy concern or complaint, please contact us at seoulskinbusiness@gmail.com with details of your concern.

We will review the matter and respond within a reasonable timeframe.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or privacy practices.

The latest version will always be published on our website.